A manager’s goal is to create successful employees.

Aubrey C. Daniels

Managers zijn vaak naïef wat de effectiviteit van hun beslissingen betreft. Hoe groter de organisatie waarin ze werken en hoe groter het echelon waarop ze opereren, des te groter deze naïeviteit. Die hierin bestaat, dat men veronderstelt dat wat men regelt ook geregeld is.

Alexander G. van der Burg (in: Met de hakken in het zand!)

Decentralizing control requires decentralizing both the authority to make decisions and the information required to make these decisions correctly.

Don Reinertsen

To enable lower organizational levels to make decisions, we need to give them authority, information, and practice. Without practice and the freedom to fail upon occasion, they will not take controle of these decisions.

Don Reinertsen

Het elimineren van onnodige activiteiten maakt werknemers waardevoller, door tijd en energie vrij te maken voor belangrijker en meer bevredigend werk. Lean is bedoeld om ons leven minder belastend te maken, om de mensheid voor iedereen te verbeteren, via het werk en de inspanning die we in onze banen stoppen.

Collin McCloughlin

Learning oganizations [are] organizations where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to the the whole together.

Peter Senge

Management of many is the same as management of few. It is a matter of organization.

Sun Tzu

Management is about human beings. Its task is to make people of joint performance, to make their strengths effective, and their weakness irrelevant.

Peter F. Drucker

First rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

Bill Gates

Bewaren

De effectiviteit van een organisatie begint bij de effectiviteit van de leidinggevenden.

Robert Quinn

Farming looks mighty easy when your plow is a pencil and you're a thousand miles from the corn field.

Dwight Eisenhower

Bewaren

Toyota managers should be sufficiently engaged on the factory floor that they have to wash their hands at least three times a day.

Taiichi Ohno

Het grootste gevaar voor een team is niet dat succes uitblijft, maar dat ze succesvol worden en dan stoppen met zichzelf verbeteren.

Mark Sanborn

Ergens als groep voor gaan, dat is wat teams laat draaien, een bedrijf laat draaien, wat de hele samenleving draaiende houdt.

- Vince Lombardi

Een groep wordt pas een team, als ieder teamlid zo zeker van zichzelf en zijn bijdrage is, dat hij de vaardigheden van de anderen kan prijzen.

- Norman S. Hidle

Je moet de informatie niet doorspelen aan iemand met gezag, je moet het gezag geven aan diegene met informatie.

David Marquet

The purpose of management is making organisations meaningful for people and planet

Jurgen Appelo

Project costs increase in proportion to the time it takes for people to understand each other.

Alistair Cockburn

Bewaren

Alhoewel processen centraal staan in hun bedrijfsvoering, zijn de meeste managers zich daarvan niet bewust, denken er nooit over na, meten ze nooit en gaan niet na of ze verbeterd kunnen worden.

Michael Hammer

It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality.

Harold Geneen

Bewaren

An organization becomes bewildered rather than energized when it’s asked to do too much at once.

Michael Hammer & James Champy

Successful organizations make habits of things others don’t like to do, or don’t find time to do.

Don House

Success is less a function of grandiose predictions than it is a result of being able to respond rapidly to changes as they occur.

Jack Welch

Human resources are like natuaral resources: 'They are buried deep. You have to go looking for them, they are not lying around at the surface. You often have to create circumstances where they show themselves.

Ken Robson

The only vital value an enterprise has is the experience, skills, innovations and insights of its people.

Leif Edvinsson

You don’t have to be great to start, but you have to start to be great.

Zig Ziglar

The three A’s of metrics: actionable, accessible and auditable.

Eric Ries

We will win and you will lose. You cannot do anything because your failure is an internal disease. Your companies are based on Taylor’s principles. Worse, your heads are Taylorized too. You firmly believe that sound management means executives on the one side and workers on the other, on the one side men who think and on the other side men who only work.

Konusuke Matsushita

If I had to reduce my message for management to a few words, I’d say it all had to do with reducing variation.

W. Edwards Deming

Process: it's what we used to call work before consultants got involved.

Anoniem

It is the customer who determines what business is. What the customer thinks he is buying, what he considers 'value', is decisive - it determines what a business is, what it produces and whether it will prosper.

Peter F. Drucker

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.
The second is that automation applied to an inefficient operation will magnify the inefficiency.

Bill Gates

Problem solving is the purpose of any organization.

Karen Martin

It’s a waste of time to try to make a dysfunctional design work by improving its parts.

Daniel Quinn

Great things in business are never done by one person. They're done by a team of people.

Steve Jobs

Managers must have the discipline not to keep pulling up the flowers to see if their roots are healthy.

Robert Townsend

What you measure is what you get.

Robert Kaplan & David Norton

Strategy is the skill of staying one step ahead of the need to be [cost] efficient.

Jules Goddard

The purpose of bureaucracy is to compensate for incompetence and lack of discipline – a problem that largely goes away if you have the right people in the first place.

Jim Collins

Voor kleine veranderingen in ons gedrag volstaat een pragmatische aanpak, maar echte veranderingen brengen we alleen tot stand wanneer we ons richten op onze paradigma’s.

Stephen Covey

All your clear and pleasing sentences will fall apart if you don't keep remembering that writing is lineair and sequential, that logic is the glue that holds it together, that tension must be maintained from one sentence to the next and from one paragraph to the next and from one section to the next, and that narrative - good old-fashioned storytelling - what should pull your readers along without their noticing the tug.

William Zinsser

The ranking of people indicates abdication of management.

William Edwards Deming

[W]hat are the sources of competitive advantage in high-velocity markets? ... The secret ... is strategy as simple rules. ... [R]ecognize the need for a few strategic processes and a few simple rules to guide them through the chaos. (...) In strategy as simple rules ... advantage comes from succesfully seizing fleeting opportunities.

(...)

Rather than picking a position or leveraging a competence, managers should select a few strategic processes. Rather than responding to a complicated world with elaborate stategies, they should craft a handful of simple rules. Rather than avoiding uncertainty, they should jump in.

(...)

The simple rules provide the guidelines within which managers can pursue opportunities. Strategy, then consists of the unique set of strategically significan processes and the handful of simple rules that guide them.

Donald N. Sull & Kathleen M. Eisenhardt

Whent the business landscape was simple, companies could afford to have complex strategie, But now that business is so complex, they need to simplify.

Donald N. Sull & Kathleen M. Eisenhardt

The most important figures that one needs for management are unknown or unknowable.

William Edwards Deming

Any strategy is more effective if employees have straightforward guidelines for making critical decisions

Donald N. Sull & Kathleen M. Eisenhardt

Certainly we want good results, but management by results is not the way to get good results … work on the causes of results.

William Edwards Deming