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Home Management Onzichtbare kwaliteit volgens Deming
Onzichtbare kwaliteit volgens Deming

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One gets a good rating for fighting a fire. The result is visible; can be quantified.  If you do it right the first time, you are invisible. You satisfied the requirements. That is your job. Mess it up, and correct is later, you become a hero.

William Edwards Deming

Laatst aangepast op zaterdag, 27 juli 2013 19:59  

An organization's purpose is deduced from its actual behavior, not from its rhetoric or stated goals.

Donella H. Meadows

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