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Home Management Problemen oplossen volgens Peter Scholtes
Problemen oplossen volgens Peter Scholtes

Go see ask why show respect

Conventional problem-solving would ask such questions as: Whose area is this? Who is supposed to replace worn gaskets? We don’t ask “why,” we ask “who.” We don’t look for causes in the system, we look for culprits in the work force. Performance appraisal is a “who-based” approach to problem-solving.

Peter Scholtes

Laatst aangepast op zondag, 08 juni 2014 07:35  

People don't want to buy a quarter-inch drill.
They want a quarter-inch hole!

Theodore Levitt

 

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