It’s a waste of time to try to make a dysfunctional design work by improving its parts.

Daniel Quinn

Als mensen zich als dieren in een kooi gedragen, ligt het aan de kooi en niet aan de mensen.

Ricardo Semler

This is your battle, business leaders. The real battle is not against competitors. This is rubbish, very abstract. When do we meet competitors to fight them? The real battle is against ourselves, against our bureaucracy, our complicatedness. Only you can fight, can do it.

Yves Morieux

Organization is what you do before you do something, so that when you do it, it's not all mixed up.

A. A. Milne

Greatness is above all else, a state of mind. You need to believe in your potential and power before you can bring them to life. You need to feel like you are extraordinary before you can become extraordinary. I call this "emotional blueprinting." To see spectacular results in your external life, you have to emotionally--viscerally--create a blueprint of your vision within your inner life.

Robin Sharma

Either you set your goals and, in doing so, have your life governed by choice or you do nothing and have your life governed by chance.

Robin Sharma

It might be said that it is the ideal of the employer to have production without employees and the ideal of the employee is to have income without work.

E. F. Schumacher

If you talk about change but don’t change the reward and recognition system, nothing changes.

Paul Allaire

Ware moed is niet geen angst te hebben, maar zijn angst te overwinnen.

Remy Montalee

If people no longer bring a leader their problems, they either think you can't solve it, or that you don't care.

Colin Powell

Goals allow you to control the direction of change in your favor.

Brian Tracy

Een onderneming die niets anders voortbrengt dan geld is een armzalig soort organisatie.

Henry Ford

The secret of success is not to foresee the future. But to build an organization that is able to prosper in any of the foreseeable future.

Michael Hammer

In het verhaal van een team zit niet de oplossing, anders hadden ze hun probleem al opgelost. In hun verhaal zit wel de clou hoe ze zich klemzetten en daardoor het probleem in stand houden.

Marijke Lingsma

De effectiviteit van managers in de toekomst zal afhangen van hun vermogen om hulp te bieden aan hun superieuren, en hulp te vragen aan hun ondergeschikten.

Edgar Schein

Progress always involves risks. You can’t steal second base and keep your foot on first.

Frederick B Wilcox

Bijna iedere implementatiefout is het gevolg van de disconnectie tussen de formulering en de implementatie.

Henry Mintzberg

In the long run, the only sustainable source of competitive edge is your organisation's ability to learn faster than its competitors.

Peter Senge

If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

Jack Welch

Alle organisaties zijn slechts conceptuele uitvoeringsvormen van een zeer oud, heel eenvoudig idee: de idee van gemeenschap. Ze kunnen niet meer of minder zijn dan de som van de overtuigingen van tot hen aangetrokken mensen. Van hun karakter, uitspraken, handelingen en inspanningen.

Dee Hock

Er is bijna niets dat zo snel verandert als de moderne managementthorieën. En bijna niets is zo ironisch als de ongelooflijke ernst waarmee ze aan de man worden gebracht.

Jean de la Rivière

The railroads are in trouble today ... because they assumed themselves to be in the railroad business rather than in the transportation business. The reason they defined their industry wrong was because they were railroad-oriented instead of transportation-oriented; they were product-oriented instead of customer-oriented.

Theodore Levitt

If you call it requirements *gathering*, you're doing it wrong. Requirements are *developed*, and testing is part of that.

Karl Wiegers

When we 'plan', we expect the actual project result to conform to that plan, and then deviations become team mistakes or sign of the team’s failure to work enough. When we 'speculate', we take the opposite perspective – it’s the plan we suspect was wrong. The plan, or speculation, is a piece of information, but it is only one piece that we will examine to determine our course of action in the next iteration.

Jim Highsmith

What counts in life is not the mere fact that we have live. It is what difference we have made to the lives of others that will determine the significance of the life we lead.

Nelson Mandela

Attempting to change an organization’s culture is a folly, it always fails. Peoples’ behavior (the culture) is a product of the system; when you change the system peoples’ behavior changes.

John Seddon

Be thankful for problems. If they were less difficult, someone with less ability might have your job.

James A. Lovell

Companies exist to organize work better than either customers can do by themselves or markets can do it for them.

Ronald Coase

Beat horses, and they will run faster - for a while.

William E. Deming

Today's successes will be tommorow's old news. The question is not if, but when.
At some point your products will become obsolete, your customer's tastes will change, or technology will render your business model uncompetitive.

Robert Simons

A lack of speed is a strategic disadvantage.

Jeff Jarvis

Costs do not exist to be calculated. Costs exist to be reduced.

Taiichi Ohno

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

Jeff Bezos

Why not make the work easier and more interesting so that people do not have to sweat? The Toyota style is not to create results by working hard. It is a system that says there is no limit to people’s creativity. People don’t go to Toyota to 'work' they go there to think.

Taiichi Ohno

Every company’s greatest assets are its customers, because without customers there is no company.

Michael LeBoeuf

When the customer comes first, the customer will last.

Robert Half

Do what you do so well that they will want to see it again and bring their friends.

Walt Disney

There is only one boss:  the customer.  And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Sam Walton

Management is about avoiding hazards. Leadership is about creating opportunities.

Tom Flick

Go see, ask why, show respect.

Fujio Cho

I am not saying here that there is no information in big data. There is plenty of information. The problem — the central issue — is that the needle comes in an increasingly larger haystack.

Nassim Taleb

A corporation is a living organism; it has to continue to shed its skin.  Methods have to change.  Focus has to change.  Values have to change.  The sum total of those changes is transformation. 

Andrew Grove

Excellente ondernemingen geloven niet in voortreffelijkheid, maar alleen in constante verbetering en constante verandering.

Tom Peters

Adjustment of a process that is in statistical control, initiated on appearance of a fault item or a mistake, as it arose from an obvious immediate cause, will only create more trouble, not less.

William Edwards Deming

One gets a good rating for fighting a fire. The result is visible; can be quantified.  If you do it right the first time, you are invisible. You satisfied the requirements. That is your job. Mess it up, and correct is later, you become a hero.

William Edwards Deming

A victorious army wins its victories before seeking battle.

Sun Tsu

Complexity creates confusion, simplicity focus.

Edward de Bono

Differences are not intended to separate, to alienate. We are different precisely in order to realize our need of one another.

Desmond Tutu

Je weet niet of je op koers ligt als je geen bestemming hebt bepaald.

Robert Kaplan & David Norton

Als je niet vanuit processen denkt, zijn de meeste inspanningen om je bedrijf te verbeteren ongeveer even belangrijk als het hergroeperen van de dekstoelen op de Titanic.

Michael Hammer