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Quality is not an act, it is a habit.

Aristotle

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customer perception reality kate zabriskie nps net promoter score

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guy kawasaki art start


The Art of the Start 2.0
The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything
Guy Kawasaki

Bij Bol.com | Managementboek

 

Lean boekentips

Toyota Kata Culture
Building Organizational Capability and Mindset through Kata Coaching
Mike Rother & Gerd Aulinger

Bij Bol.com | Managementboek

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