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Home Lean Six Sigma Het proces als basis voor Performance Support
Het proces als basis voor Performance Support

performance support werkplekleren workflow bob mosher conrad gottfredson

Bob Mosher en Conrad Gottfredson beschrijven in hun boek Innovative Performance Support - Strategies and Practices for Learning in the Workflow vier principes die de basis vormen voor het gebruiken van het proces als basis voor alle inspanningen om training en werkplekleren (Performance Support) te bieden.

process proces backbone performane support

Workflow process is the primary means for ensuring that performance is purposefully and effectively directed. It should be the backbone of all training and Performance Support efforts.

The following four principles support the use of process as the backbone of your training and Performance Support efforts.

Principle 1. Encode with process to facilitate more efficient retrieval.

Encoding is the process by which knowledge and skills are transferred from short-term memory to long-term memory. The ... way performers encode knowledge and skills influences the way they are best able to retrieve the same knowledge and skills.

When it comes to the workplace, people are applying what they have learned during the flow of their work. Workflow process, then, is the best way to encode skills.

Principle 2. Provide meaningful context
The hippocampus, a brain region in the temporal lobe, employs context cues to initiate recall from long-term memory. [So] it is not only the strength of memory that facilitates retrieval but context as well. ... In the world of work, context is defined by the flow of work. When workflow process is the backbone during the encoding (learning) stage, then what is learned can be retrieved readily as performers engage in their workflow - especially when there is Performance Support tightly aligned with the same workflow.

Principle 3. Associate with existing skill sets
... If you want rapid learning and quick recall, then make sure you establish logical linkage with knowledge and skills previously learned, and reinforce that linkage in how you organize your Performance Support solutions.

Principle 4. Use workflow visuals to help performers build mental models
Mental models are memory structures that facilitate thinking and help manage the integration of new learning with prior learning. These structures are stored in long-term memory and facilitate more efficient retrieval of information from long-term memory into working memory where they can assist thinking and help solve problems. These memory structures then provide the framework for encoding new understanding back into long-term memory.
Visual depictions of workflows, when designed and implemented properly, can help performers establish effective models.

Zie ook:

Alias: Werkplekleren

Bron: Innovative Performance Support - Strategies and Practices for Learning in the Workflow, Conrad Gottfredson, Bob Mosher


Laatst aangepast op zaterdag, 20 februari 2021 19:26  

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