VSM reflects work flow as a customer experiences it versus the internal focus of process-level maps. Many companies are structured as a series of function based silos that bear little relationship to the customer.
Karen Martin Mike Osterling
Tags:
juli
08
2019
VSM reflects work flow as a customer experiences it versus the internal focus of process-level maps. Many companies are structured as a series of function based silos that bear little relationship to the customer.
Karen Martin Mike Osterling
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