In only 6% of the situations where something goes wrong, it can directly be assigned to a person. In the other 94% it is due to the system where this person was acting
W. Edwards Deming
nov
25
2020
In only 6% of the situations where something goes wrong, it can directly be assigned to a person. In the other 94% it is due to the system where this person was acting
W. Edwards Deming
There are no separate systems. Where to draw a boundary depends on the questions we want to ask. Donella H. Meadows |
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