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Procesgerichte kwaliteit

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We should work on our process, not the outcome of our processes.

William Edwards Deming

Laatst aangepast op woensdag, 30 november 2011 21:02  

Champions do not become champions when they win the event, but in the hours, weeks, months and years they spend preparing for it. The victorious performance itself is merely the demonstration of their championship character”

T. Alan Armstrong

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