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Procesgerichte kwaliteit

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We should work on our process, not the outcome of our processes.

William Edwards Deming

Laatst aangepast op woensdag, 30 november 2011 21:02  

For the real question is whether a 'brighter future' is really always so distant. What if, on the contrary, it has been here for a long time already, and only our own blindness and weakness has prevented us from seeing it around us and within us, and kept us from developing it.

Václav Havel

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