Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phillip Crosby
Tags:
apr
13
2014
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phillip Crosby
The product is what the product does; it is the total package of benefits the customer receives when he buys. E. Raymond Corey |
Rosenshine's Principles in Action Bij Bol.com |