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Unless you have 100% customer satisfaction, you must improve.
Horst Schulz
nov
06
2013
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Unless you have 100% customer satisfaction, you must improve.
Horst Schulz
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Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again. Seth Godin |
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