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Gemba volgens Taiichi Ohno

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When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.

Taiichi Ohno

Laatst aangepast op woensdag, 23 maart 2016 21:23  

If you believe that you know the requirements better than the customer, you are part of the problem, not the solution.

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