
Customers never know what they want until they see what they get.
John F. Sowa
Tags:
aug
26
2011

Customers never know what they want until they see what they get.
John F. Sowa
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Few people request influence when their world is behaving rationally. As a result, consultants tend to see more than their fair share of irrationality. Gerald M. Weinberg (The Secrets of Consulting)
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