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Home Bluff Your Way Into... Job aids volgens Joe Willmore
Job aids volgens Joe Willmore

performance support job aids aid

Joe Willmore beschrijft in zijn boek Job Aids Basics de 10 verschillende vormen van job aids:

prestatiemanagement thomas gilbert


[P]erformers have different types of information needs. (...) The purpose of a job aid is to provide data or information so that a performer can minimize the need to memorize task details while applying existing skills and knowledge. (...) All job aids, regardless of their form of delivery, fall into one of 10 formats. Some job aids,  because of the nature of the task, may combine two formats, such as a checklist that includes multiple arrays, or a script that inclueds a decision table.
  1. Reminder: prompts performer behaviour with a simple set of instructions. Often these instructions consists of a single sentence, phrase, or object.

  2. Match: provides an example or model for the performer to compare their work against. It shows what the final product is supposed to look like. It can also be an alignment or quality specification resource by demonstrating what the product needs to match or be identical to..

  3. Step: focuses on the correct sequence or order of the job. Typically, it is used when it makes sense to break the work down into steps, usually because the task is complex or the order of that steps is critical for success.

  4. Checklist: serves as a reminder of items to be completed or inspected.

  5. Worksheet: provides a format, usually some kind of calculation, for performers to work on. Worksheets help keep the work neat or remind the performer of the calculation format, thus minimizing errors.

  6. Process table or flowchart: shows how a series of actions connects to form a process. Thus, it identifies the work process. Most job aids focus on a particular task. ... But a process table or flowchart job aid often deals with more than one particular task; this types of job aid frequently involves tasks that are integrated or related to another.

  7. Decision table: displays information for performers and helps them sort through various options to reach a decision or make an evaluation. It may also help workers discriminate among data.

  8. Troubleshooting diagram: helps a performer systematically identify problems or answers to problems. Typically, this job aids consists of a series of decision tables that follow a sequence or process to help a performer narrow down the definition of a problem to deterimine that cause of a problem. .

  9. Data array: can display the information so that the performer can pick out the relevant information.

  10. Script: provides text that a performer is supposed to follow when dealing with customers.

Bron: Kostbaar misverstand - van training naar business improvement, Jos Arets & Vivian Heijnen

Laatst aangepast op woensdag, 11 september 2019 19:31  


Change means movement. Movement means friction. Only in the frictionless vacuum of a nonexistent abstract world can movement or change occur without that abrasive friction of conflict.

Saul Alinsky



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