Job Aids Rule

Whenever possible, create and apply job aids to produce successful performance. In fact, well-constructed job aids can often replace training. Successful job aid use produces instant performance results. (For example, use a train timetable rather than show how to obtain information about train arrivals and departures. The only training required would be on how to use the job aid if it is not intuitive.

Bron: Know-How - The Definitive Book on Skill and Knowledge Transfer for Occasional Trainers, Experts, Coaches, and Anyone Helping Others Learn, Harold D. Stolovitch, Erica J. Keeps

Laatst aangepast op zaterdag, 20 februari 2021 08:09

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New insights fail to get put into practice because they conflict with deeply held internal images of how the world works ... images that limit us to familiar ways of thinking and acting. That is why the discipline of managing mental models -- surfacing, testing, and improving our internal pictures of how the world works -- promises to be a major breakthrough for learning organizations.

Peter Senge