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New insights fail to get put into practice because they conflict with deeply held internal images of how the world works ... images that limit us to familiar ways of thinking and acting. That is why the discipline of managing mental models -- surfacing, testing, and improving our internal pictures of how the world works -- promises to be a major breakthrough for learning organizations.

Peter Senge


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customer perception reality kate zabriskie nps net promoter score

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ultieme productiviteit robert pozen

Ultieme productiviteit
Meer resultaat in minder tijd
Robert Pozen

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Lean boekentips

Lean Practitioner & Lean Expert
mindset, skill set & tool set
H.C. Theisens

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