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Life is really simple, but we insist on making it complicated.

Confucius

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customer perception reality kate zabriskie nps net promoter score

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age of access jeremy rifkin

Age of Access
The New Culture of Hypercapitalism, Where All of Life is a Paid-for Experience
Jeremy Rifkin

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Lean boekentips

Lean Practitioner & Lean Expert
mindset, skill set & tool set
H.C. Theisens

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