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The only things that evolve by themselves in an organization are disorder, friction and malperformance.

Peter Drucker 

 

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systeem ontwerp system perfectly designed results gets edwards deming

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Getting Things Done When You Are Not In Charge
Geoffrey M. Bellman

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Toyota Kata Culture
Building Organizational Capability and Mindset through Kata Coaching
Mike Rother & Gerd Aulinger

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