Praktisch Lean management
Handboek voor het continu verbeteren op ieder niveau van de organisatie
Arno Willemse, Etienne Valstar, Steven van den Heuvel e.a.

Bij Bol.com | Managementboek

The minute you supply a person with the answers… you block them, once and for all, from the opportunity of inventing those same answers for themselves… [If] what you want is action to be taken, then you must refrain from giving the answers.

Eliyahu M. Goldratt