More than 95% of your organization's problems derive from your systems, processes and methods, not from your individual workers. Improving system takes a concerted, well-planned, usually cross-functional effort led from the top of the organization. Without conscious attention to systems, you will focus on people. Your people are doing their best, but  their best efforts cannot compensate for your inadequate and dysfunctional system.

- Peter Scholtes

Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all, love of what you are doing.

Pelé