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Unless you have 100% customer satisfaction, you must improve.
Horst Schulz
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Klanttevredenheid volgens Horst Schulz
Gepubliceerd in
Citaten: kwaliteit
nov 06 2013
Unless you have 100% customer satisfaction, you must improve. Horst Schulz |
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Quality is not an act, it is a habit. Aristotle |
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18 minuten Bij Managementboek.nl | Bol.com |