Metrics-Based Process Mapping
Identifying and Eliminating Waste in Office and Service Processes
Karen Martin & Mike Osterling
Bij Bol.com | Managementboek
feb
15
2019
Metrics-Based Process Mapping
Identifying and Eliminating Waste in Office and Service Processes
Karen Martin & Mike Osterling
Bij Bol.com | Managementboek
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Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristoteles |
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Seven and a Half Lessons about the Brain
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