module and plugin to add google adsense to joomla based websites
Service Level Agreement (SLA) volgens Gartner
Gepubliceerd in Informatiemanagement Afdrukken

Service Level Agreement

Gartner definieert een Service Level Agreement (SLA) als volgt:

"An agreement that builds the foundation of a business relationship, sets the expectations between the service provider and the customer, and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the processes are monitored and improved."


Laatst aangepast op maandag, 01 januari 2018 12:56